In short: We collect only the information you choose to give us (for example through our contact form or when you book a call) and the technical data needed to run this website. We use it to respond to you and deliver our services. We never sell your personal information. You can ask to see, correct or delete your information at any time by emailing info@innovistatech.ca.
1. Who we are
InnoVista Tech ("InnoVista Tech", "we", "us" or "our") is a digital marketing agency based in Toronto, Ontario, Canada. We manage Google Ads, Facebook Ads and Instagram Ads campaigns for small and medium-sized businesses. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.innovistatech.ca (the "Website"), contact us, or use our services.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
2. Information we collect
Information you give us
- Contact form: your name, email address, business name, the plan you are interested in, and your message.
- Booking a call: when you schedule a consultation through our booking page (provided by Zcal), your name, email address and any details you enter.
- Email and other correspondence: the content of messages you send us and your contact details.
- Clients: if you become a client, business and billing contact details, information about your products, services and target audience, and the access you grant us to your advertising accounts (such as Google Ads or Meta Business Manager).
Information collected automatically
When you visit the Website, our hosting provider and the third-party services that deliver parts of the page (fonts and icons) automatically receive standard technical information such as your IP address, browser type, device type, referring page and the date and time of your visit. This information is used to deliver and secure the Website.
The Website does not currently use analytics, advertising or tracking cookies. If we add such tools in the future, we will update this Privacy Policy and, where required, ask for your consent.
3. How we use your information
- To respond to your inquiries and schedule consultations.
- To prepare proposals and provide, manage and improve our advertising services.
- To send service-related communications, such as reports, invoices and account notices.
- To send you marketing emails, only where you have agreed to receive them. You can unsubscribe at any time.
- To operate, maintain and secure the Website.
- To comply with legal, accounting and tax obligations.
4. Consent
By submitting your information through the Website or by email, you consent to its collection, use and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at info@innovistatech.ca. Withdrawing consent may limit our ability to provide services to you.
5. How we share your information
We do not sell, rent or trade your personal information. We share it only with service providers that help us operate our business, and only as needed for them to perform their services:
- Formspree, which processes contact form submissions.
- Zcal, which provides our appointment booking page.
- Google Fonts and Cloudflare (cdnjs), which deliver fonts and icons used on the Website.
- Our website hosting, email and payment service providers.
- Advertising platforms (Google and Meta), where needed to set up and manage campaigns on a client's behalf.
We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger, sale or reorganization of our business.
6. Storage outside Canada
Some of our service providers store or process information outside Canada, including in the United States. When information is located outside Canada, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities.
7. How long we keep your information
We keep personal information only as long as needed for the purposes described in this policy. Inquiries from people who do not become clients are typically deleted within 24 months. Client records are kept for the length of our relationship and as long afterward as required for legal, tax and accounting purposes.
8. How we protect your information
We use reasonable physical, administrative and technical safeguards to protect personal information, including encrypted (HTTPS) connections and access controls on the accounts and tools we use. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
You have the right to:
- ask what personal information we hold about you and request a copy;
- ask us to correct information that is inaccurate or incomplete;
- withdraw your consent or ask us to delete your information, subject to legal requirements; and
- unsubscribe from marketing emails at any time.
To make a request, email info@innovistatech.ca. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
10. Third-party websites
The Website links to third-party websites and services, such as our booking page and social media profiles. Their privacy practices are governed by their own policies, and we are not responsible for them.
11. Children
Our services are intended for businesses. We do not knowingly collect personal information from anyone under 16 years of age.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on the Website.
13. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
InnoVista Tech
Toronto, Ontario, Canada
Email: info@innovistatech.ca